Hiding the WhisperBot on specific pages
Configure the URLs (such as your cart or checkout) where the WhisperBot should not appear.
Updated: 7 July 2026
The chat widget is a great assistant, but on some pages it can get in the way — typically on the cart or checkout, where it can cover the "Order" button or payment form on mobile. You can now configure which URLs should never show the WhisperBot.
This feature is entirely opt-in. If you leave the list empty, WhisperBot will keep showing up on every page of your website, just like before.
How to set up hiding the WhisperBot#
Open bot settings
In the left menu, click WhisperBots and select your bot.
Go to the Placement section
In the bot settings, open the Placement section.
Scroll to the Visibility block
Scroll down the page to the Visibility block and the Hide chatbot on these URLs field.
Add a URL
Click Add URL and enter the path where the chatbot should be hidden (for example
/cartor/checkout).Add more URLs as needed
Use the Add URL button to add as many additional pages as you need.
Save your changes
Don't forget to click Save changes in the bar at the bottom of the page.
Verify on your website
Open the page on your live store and confirm that WhisperBot no longer appears there.
How URL matching works#
The URL you enter behaves like a prefix — it hides that page and all of its subpages, but not pages that merely share the same starting text.
/checkouthides/checkout,/checkout/, and/checkout/payment/checkoutdoes not hide/checkout-faq— that's a sibling page, not a subpage
Automatic normalization#
When you save, the system automatically cleans up the entry, so small formatting differences don't matter:
- trims extra whitespace at the start and end,
- adds a leading slash (
cartis saved as/cart), - removes a trailing slash (
/checkout/is saved as/checkout).
Accents and URL encoding#
Hiding works correctly for paths containing accented or non-ASCII characters too. If you enter /košík, WhisperBot will also be hidden on the percent-encoded version of that address that browsers typically report (e.g. /ko%C5%A1%C3%ADk).
Homepage#
If you enter just / as the URL, only the homepage is hidden — not the entire website.
| Entered URL | Hides | Does not hide |
|---|---|---|
| /cart | /cart, /cart/shipping | /, /products |
| /checkout | /checkout, /checkout/payment | /checkout-faq |
| / | only the homepage | /anything-else |
Typical candidates for most online stores are pages like /cart, /checkout, or /order.
Dashboard preview and demo page#
Difference from enabling/disabling the WhisperBot#
This feature is for selectively hiding the widget on specific pages — WhisperBot stays active and fully functional everywhere else on your site. If you want to turn WhisperBot off completely and everywhere, use the global toggle described in Enabling and Disabling the WhisperBot.