How we protect your shop's speed
A simple explanation of what we do to make sure WhisperBot loads quickly and does not unnecessarily slow down your customers' pages.
Updated: 23 June 2026
WhisperBot is there to help customers while they shop, not to slow down your e-shop.
That is why, for the widget, we keep a close eye not only on how well it answers questions, but also on how it behaves while your e-shop is loading.
What happens when a page opens#
When a customer visits your e-shop, the page first loads its own content: products, images, menus, cart, and other important elements. WhisperBot loads separately: first a small script that prepares the chat itself to load. Once the page is ready, the rest of the code runs and the chat appears.
Our goal is for the chat to get ready quickly, while not getting in the way of what matters most to the customer on the page.
What we do to keep loading fast#
- We load the widget in the background. WhisperBot's code is downloaded asynchronously, so it does not block the rest of the page.
- We keep the startup part as small as possible. The page first receives only a small piece of code that prepares the chat itself to load when needed.
- We keep the widget separate from your e-shop content. WhisperBot runs as a separate element, so the customer can keep browsing the site even while the chat is still getting ready.
What this means for customers#
Customers should see your website as soon as possible while still having chat available without unnecessary waiting. If they want to ask a question, WhisperBot is ready to help.