How can we help?
Guides, tutorials, and answers to the most common Whisper questions.
Emails in Whisper
How to manage customer emails, use AI suggestions, and work with your inbox.
Chatbot setup
How to install and customize WhisperBot on your store.
Getting started
- What is Whisper?Introduction to Whisper, its core pillars, how it learns, and supported languages.
- Quick startMaster sign-in, onboarding, and your first steps in Whisper in just a few minutes.
- Creating Your AccountLearn how to easily set up your Whisper account or accept an invitation from your team.
- Onboarding WalkthroughFollow this step-by-step guide to prepare your Whisper workspace for its first real customer conversations.
- Navigating the AppAn overview of the main navigation areas in the Whisper app after completing onboarding.
Integrations
- Integrations OverviewLearn about the types of integrations Whisper offers and how you can manage them.
- Connecting GmailHow to connect your Google Workspace or Gmail inbox to Whisper.
- Connecting OutlookHow to connect your Microsoft 365 or Outlook inbox to Whisper.
- Connecting Email via IMAP/SMTPHow to connect your email inbox to Whisper using IMAP and SMTP.
- Connecting ShoptetHow to easily connect your Shoptet store to the Whisper app.
- Connecting ShopifyLearn how to easily connect your Shopify store to Whisper using a custom app.
- Connecting WooCommerceSee how easily you can connect your WooCommerce store to Whisper using the REST API.
- Importing Products via FeedHow to import your product catalog into Whisper using an XML or TSV feed.
- Requesting a Custom IntegrationFind out how to request a connection between Whisper and a platform or system we don't natively support yet.
WhisperBot
- WhisperBot OverviewSee everything WhisperBot can do and how it helps with customer support directly on your e-shop.
- Installing the WhisperBotLearn how to easily install the WhisperBot on Shoptet and other platforms.
- Customizing WhisperBot AppearanceCustomize the colors, avatar, and position of your WhisperBot to perfectly match your brand.
- Configuring Messages and BehaviorCustomize welcome messages, suggested questions, and the overall behavior of your WhisperBot.
- Training Your WhisperBotImprove WhisperBot's knowledge using feedback notes and uploading reference files.
- Enabling and Disabling the WhisperBotHow to quickly toggle your WhisperBot on or off directly from the dashboard.
- Live Chat: Monitoring and RespondingUse the Chat page to monitor live sessions and take over conversations from WhisperBot.
- Statistics and AnalyticsHow Whisper works with tools like Google Analytics 4 and what events it pushes.
Emails in Whisper
Teams & collaboration
- Teams OverviewLearn how to organize your support operators into teams in Whisper for more efficient customer request handling.
- Creating and Managing TeamsA guide on how to create, configure, and delete teams in Whisper.
- Thread Locking and PresenceHow Whisper prevents duplicate work and collisions when multiple operators are working in the same inbox.
- Internal NotesHow to use internal notes to communicate with your team and add context without sending a message to the customer.
Account management
- Profile SettingsManage your personal details and user account settings.
- Browser NotificationsSet up browser push notifications so you never miss a customer inquiry.
- Subscription and BillingManage your subscription, billing details, and invoices via the Stripe portal.
- Organization ManagementLearn how to manage organization-level settings and add new users.
- Authentication OptionsVarious methods to log into your account and manage passwords.
Troubleshooting
- Common IssuesHere are solutions to some of the most common issues you might encounter while using Whisper.
- Understanding AI BehaviorWhisper's AI is powerful. However, it's important to understand how it learns and why it behaves the way it does in certain situations.
- Data and PrivacyWe take the security and privacy of your data seriously. Here is an overview of how Whisper handles your information.
- GDPR: how Whisper protects your dataA plain-language explanation of how Whisper processes data under the GDPR — and why your data is never used to train AI models.
- What to put on your website: GDPR and termsHow to inform your customers about personal data processing and cookies when using Whisper.