Knowledge base setup
Teach Whisper about your products, store policies, and FAQs.
Updated: 29 May 2026
The knowledge base defines what Whisper knows about your store. Better input means better answers for your customers.
Data sources#
Whisper can use:
- Product catalog — synced from your store after installation
- Custom FAQ — entries you add in admin
- Documents — PDFs or policy pages (depending on your plan)
Adding FAQ entries#
Go to Knowledge base → FAQ in admin and add a question and answer. Keep each entry short and specific.
Test replies#
Use Chat preview to try typical customer questions. If an answer is wrong, update FAQ or improve product descriptions in your store.