Composing New Emails

You can start a new conversation with a customer directly from Whisper, without waiting for them to email you first.

How to Compose#

1. Navigate to the Email page

   Navigate to the Email page.

2. Click the Compose new email at the top of

   Click the Compose new email button (usually a pen icon) at the top of the thread list.

3. The Compose pane will open

   The Compose pane will open.

Compose Fields#

• From: Select the integration (mailbox) you want to send the email from.
• To: Enter the recipient's email. Whisper provides contact autocomplete based on your connected integrations.
• CC: Click "Cc" to reveal and add carbon copy recipients.
• Subject: Enter the email subject.
• Body: Write your message.

Using Templates#

To speed up writing, click From template to insert a pre-saved response.

Open Thread Detection#

If you attempt to compose a new email to a customer who already has an ongoing, open conversation, Whisper will warn you:

• "The recipient has an open conversation. Do you want to reply in thread instead?"
• You can choose to view the open thread to keep all communication consolidated.

Sending#

When you are ready, click Send email. You will be prompted to choose:

• Send and close: Sends the email and marks the conversation as resolved.
• Send and keep open: Sends the email but leaves the conversation active for further follow-up.

Related Articles#

• Managing Email Templates