What is Whisper?
Introduction to Whisper, its core pillars, how it learns, and supported languages.
Updated: 1 June 2026
Welcome to Whisper! Whisper is your AI-powered e-commerce customer support platform, designed to be your AI colleague for daily communication.
Core Pillars#
Whisper handles your customer support through two main pillars:
- WhisperBot: An AI chatbot that lives on your website and automatically handles roughly 80% of typical customer requests. It knows your full product catalog inside out — including every product detail and PDF attachments linked to products. It also learns how your store communicates on its own.
- Email support: Connect all the email inboxes you use for customer support. Whisper suggests replies and can perform actions in your e-commerce system — always after your manual review.
How Whisper Learns#
During onboarding, Whisper performs deep research on your e-shop. By analyzing your product pages, shipping policies, FAQs, and blogs, it learns your product catalog and your brand's unique tone.
Supported Languages#
Chat (website WhisperBot):
- Czech
- English
- Italian
- Slovak
Whisper app (email support and admin):
- Czech
- English
- Slovak