Configuring Messages and Behavior
Customize welcome messages, suggested questions, and widget behavior settings.
Updated: 29 May 2026
Customize the texts and behavior of your WhisperBot to optimize the customer experience.
Messages and Handoff#
Navigate to WhisperBots, select your bot, and go to the Messages and handoff section:
- Welcome message: The first message automatically sent by the chatbot when a customer opens the chat.
- Example questions: Short suggested questions shown to customers when they haven't interacted yet. You can add multiple questions. Leave this empty to use the defaults.
- Thinking messages: Rotating status lines shown while the assistant is searching or generating a response. You can add multiple variations. Leave empty to use the defaults.
- Inbox email for customer messages (Handoff email): When a customer asks to reach a human, their message will be sent to this email address. This field is required.
Widget Behavior#
- Enable live chat: When enabled, customers can wait for a human operator in the chat widget. When disabled, requests for human assistance will directly open a contact form in the widget.
- Enable verified order lookup: Allow the chatbot to look up order information. The customer must first verify their email address via a 6-digit code sent to them.
- Open chat widget by default: When enabled, the chat widget will automatically expand when a visitor first lands on the page. This applies to desktop only.
