WhisperBot Overview

WhisperBot is your AI chatbot that lives on your e-shop's website. It acts as the first line of defense for your customer support, answering questions, finding products, and handling common requests 24/7.

What WhisperBot Does#

• Automatic Resolution: Uses AI trained on your e-shop data to automatically handle roughly 80% of typical customer requests.
• Product Search: Integrates directly with your store catalog to find and recommend products.
• Order Lookup: Checks order status and details (if enabled and customer verifies email).
• Handoff: Escalate complex issues or requests for human assistance to your team.

One Bot per Integration#

Each WhisperBot is tied to a single e-shop integration. If you have multiple e-shops, you will have a separate WhisperBot for each one.

1. View your bots

   Navigate to WhisperBots in the sidebar to see the list of your connected bots.

2. Add another bot

   To add a second bot for another store, click + New WhisperBot to contact our support team.

Related Articles#

• Installing the Chat Widget
• Training Your WhisperBot