WhisperBot Overview

WhisperBot is a smart AI chatbot that lives directly on your e-shop. It acts as the first line of your customer support, 24 hours a day, 7 days a week. It answers questions, resolves common requests, and most importantly—actively advises customers on their choices and guides them through the entire purchase.

What WhisperBot can handle#

• Automated query resolution: Thanks to AI that learns directly from your e-shop's data, it can independently resolve about 80% of common customer inquiries.
• Product recommendations: It connects directly to your catalog, allowing it to quickly search for and recommend the right products.
• Order status checks: It can check the current status of a customer's order (if you enable this feature and the customer verifies their email).
• Handoff to an operator: If it encounters a complex issue or the customer requests human help, it seamlessly hands the conversation over to your team.

One bot for each e-shop#

Every WhisperBot is always linked to one specific e-shop. If you run multiple stores, you'll have a separate bot running for each one.

1. View your list of bots

   In the left menu, click on WhisperBots to find an overview of all your active bots.

2. Add another bot

   If you need to add a bot for another e-shop, click + New WhisperBot and reach out to our support team.

Related articles#

• Installing the WhisperBot
• Training Your WhisperBot