Working with AI-Suggested Actions
How to review, edit, and approve AI-generated draft replies and actions.
Updated: 29 May 2026
Whisper's AI analyzes incoming emails and generates context-aware draft replies and one-click actions.
Reviewing and Editing Suggestions#
When you open a thread that "Needs reply", you will see the AI's suggestions.
- Editing: You can modify the drafted text directly before approving. Changes are auto-saved.
- Attachments: Add or remove file attachments from the suggested reply.
Copilot Prompt#
If the AI's suggestion isn't quite right, you don't have to rewrite it manually. Use the Copilot prompt at the bottom of the screen!
- How to use: Describe what should be changed (e.g., "Make the tone more formal" or "Add information about our 30-day return policy"). Whisper will generate a new set of suggestions based on your feedback.
- Tip: Whisper can also add new actions or modify existing ones through Copilot instructions.
Approving a Thread#
Once you are satisfied with the suggestions, click the Approve button to execute the actions and send the reply.
- Unchecked Todos: If the AI generated manual tasks (todos) that you haven't checked off, a dialog will ask if you want to mark them all as done or delete them before approving.
- Approve Footer: A summary at the bottom of the screen will show you exactly what will happen when you click approve (e.g., "1 action will run on send"). If there are no actions to send, it will state "No actions - will be marked as resolved".
Other Thread Actions#
Instead of approving, you can choose other options from the menu:
- Ignore: Mark the thread as not needing a reply.
- Save for later: Keep the thread open but move on to the next one.
- Mark as spam: Flag the message to improve filtering.