Onboarding Walkthrough

Setting up Whisper is quick and only takes a few minutes. Our guide will walk you through all the essential steps to perfectly prepare your AI assistant for communicating with your customers.

Step 1: Setting up your account#

After your first login, please complete your user profile. Enter your full name, select your preferred language, and agree to the Terms & Conditions.

Step 2: Organization setup#

Now it's time to introduce us to your e-shop:

1. Company name

   Company name: Fill in the official name of your business (e.g., Acme Inc.).

2. Your e-shop URLs

   Your e-shop URLs: Enter the main web address of your store.

3. Data Processing Agreement

   Data Processing Agreement: On behalf of your company (as the Data Controller), agree to the Data Processing Agreement (DPA).

Step 3: Integration selection#

For Whisper to start working fully, it needs to connect to your data. Choose from the following options:

• Email
• Shopify
• WooCommerce
• Shoptet
• Product Feed
• Custom

This connection gives the assistant the necessary information for real conversations.

Step 4: Research phase#

Once you enter your URLs and connect an integration, Whisper gets to work and starts exploring your e-shop in detail.

• This process usually takes around 30 minutes.
• Whisper will map out your catalog, read your terms and conditions, and fine-tune its tone to perfectly match your brand.
• You can safely close the page. As soon as the assistant is ready, we'll send you an email!

Step 5: Chatbot preview#

Once Whisper finishes its research, you can test it out:

1. Upload your logo

   Upload your logo: Drag and drop your logo file to give WhisperBot the face of your brand.

2. Try the chat

   Try the chat: Send it a message in the live preview and see how it would answer your customers.

3. Fine-tune in Settings

   Fine-tune in Settings: You can always adjust the bot's colors, texts, and behavior later in the admin panel.

Step 6: Email support preview (Pro plan)#

See how Whisper can make handling customer emails easier for you. You'll get an overview of:

• Context-aware reply suggestions
• Pre-drafted responses
• Quick one-click actions

Step 7: Choose your plan#

Finally, select the subscription that best fits your needs:

• You can start with a 14-day free trial.
• You don't need to enter a credit card to start.
• Once you've tried everything out, you can decide how you want to proceed.

Related articles#

• What is Whisper?
• Integrations Overview